Technical Problems

ID #1026

Will this site work behind our firewall?

<p>It depends on how your firewall is implemented and how your computer is configured. The four most reported firewall/configuration issues are:</p><ul><li><strong>Using Cookies</strong> - the Teradata Education Network uses cookies. Our courseware servers are a part of ncr.com and use a cookie from ncr.com. The easiest way to enable cookies is to add*.ncr.com to your trusted sites. In Internet Explorer, got to the Tools menu, Internet Options..., the Security tab, then click on Trusted Sites. Click on Sites... and under Add the web site to the zone, enter <b>*.teradata.com</b>. </li><li><strong>
  Accessing live webcasts </strong> - the Teradata Education Network uses the Live Meeting virtual classroom. The Live Meeting classroom tries to use TCP port 1270 and HTTP port 80, using the first port to respond. See also <a href="index.php?action=artikel&cat=2&id=28&artlang=en">
  I'm having problems accessing a Live Webcast</a>. </li><li>Accessing Recorded Webcast - Some of the Recorded Webcasts are in standard Microsoft Windows WMV format on a Microsoft Windows Media Server. The server first attmpets to play the file using MMS protocal using port 1755. If this connection fails, it then tries to connect using HTTP port 80. See also
  <font size="2" face Trebuchet MS", verdana, tahoma, sans-serif"><span style="FONT-SIZE: 10pt"><font title="http://www.tensupport.com/faq/index.php?action=artikel&cat=2&id=30&artlang=en"><span title="http://www.tensupport.com/faq/index.php?action=artikel&cat=2&id=30&artlang=en" style="FONT-FAMILY: Arial">
  <a title="http://www.tensupport.com/faq/index.php?action=artikel&amp;cat=2&amp;id=30&amp;artlang=en" href="/faq/index.php?action=artikel&cat=2&id=30&artlang=en">
  I'm having problems accessing a recorded webcast</a></span></font></span><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">.</span></font></li><li><strong>Accessing the Telnet Server for Labs in the Teradata SQL WBT</strong> - Teradata provides us a UNIX server 153.65.25.24 outside the firewall for the Teradata SQL WBT Labs. You are given a UNIX login and password and a Teradata database is created with a login and password you can access using BTEQ. This connection requires the Telnet port (port 23) be open to that server. For further information, see <a href="index.php?action=artikel&cat=2&id=22&artlang=en">I am having problems accessing the server via Telnet in the Teradata SQL WBT. </a></li></ul>
 

Last update: 2008-03-20 15:56
Author: Rick Palm
Revision: 1.4

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